We get many questions regarding our service and products every day. Here are some of these questions along with their answers.
What payment methods do we accept?
We accept the following methods of payment Credit/Debit card (Visa, MasterCard, American Express): Your credit/debit card will automatically be charged by our financial service provider. Your order will begin processing after all necessary verifications have been completed.
The transaction will be processed by PayPal, an external financial service provider. During the checkout process, you will be redirected to PayPal and pay with your account there. Your data will not be transferred to Sooreety. After verifications have been completed by PayPal your order will then be processed.
We do not accept personal checks, cash, or money orders or any other payments by regular, posted mail.
Can I ship a vendor’s product anywhere in the world?
No, the vendor’s Syrian products online are only delivered to the locations listed on their page.
Who processes and deliver my order?
We notify the vendor once you place an order that contains one of their products, the vendor then is responsible to process and deliver your order.
What is our return policy?
Unfortunately, we do not accept returns or exchanges for products offered by our vendors.
T-shirt & Gifts (Print-On-Demand)
What is our return policy?
Unfortunately, we do not accept returns or exchanges unless the item you received was not what you actually ordered in terms of size, color, t-shirt type, or design. If you receive the wrong item, we offer you a 30-day exchange guarantee in the form of an exchange for a voucher to be redeemed towards your next order.
Do we have minimum orders?
No, we do not have a minimum order quantity. Your order can buy from 1 item to as much as you want.
Does Sooreety ship internationally?
Yes, we do provide a couple of international shipping methods to choose from.
How Do I wash my printed Garments?
In order for you to prolong the life of your custom print, we suggest following the care instructions below: Machine-wash, cold, inside-out, gentle cycle with mild detergent, and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
How much does delivery cost?
It is hard to give you an exact price as this entirely depends on your package weight, the country being shipped to, the courier that you choose, and the delivery speed that you choose; whether standard or express. Upon checkout, after choosing the terms of delivery that you want, it will state for you the total delivery cost of your package.
How long does it take for my order to be processed?
From the time your order is placed and the date when you receive it, there are two processes to consider, Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.
What if the product is lost in the mail?
If your package is lost in transit, no worries! We will reprint it and resend it once the estimated time of delivery is exceeded at no cost to you. However, if the tracking information for the package states that it has been delivered, Sooreety, would unfortunately not take responsibility.
Don’t see your question listed on the FAQs page? No worries! Simply go to the “Contact Us” page and drop your question and we’ll do our best to get back to you as soon as we can! Contact us, we’d be more than happy to answer all your questions.